exchange and return policy

At Perfumble, customer satisfaction is our priority.                                                                       

Returns

Due to the nature of perfume products and hygiene considerations:

• Opened or used perfumes cannot be returned.
• Returns are accepted within 7 days of delivery only if the product is:
  • Unopened
  • Unused
  • In its original packaging
  • In resalable condition                                                                                               

    Exchanges

    We will gladly exchange a product if:

    • You received the wrong item.
    • The product arrived damaged or defective.
    • The order does not match your purchase confirmation.

    Customers must contact us within 48 hours of receiving the order and provide photos of the issue.                                                                                                  

    Non-Returnable Items

    The following items cannot be returned or exchanged:

    • Opened perfume bottles
    • Used products
    • Products damaged after delivery
    • Clearance or promotional items (unless defective)                                    

      Refunds

      If a return is approved:

      • Refunds will be processed within 5–10 business days after inspection.
      • Shipping fees are non-refundable unless the error was made by Perfumble.                                                                                          

        Shipping Costs

        • If the return is due to a Perfumble error, we cover the shipping costs.
        • If the customer changes their mind, return shipping costs are the customer's responsibility.